customer journey map templates are a visual representation of the key highlights of a customer’s experience with a company, product, or service. you can download the user journey map templates, to analyze the user behavior. these customer journey map powerpoint templates are widely used by entrepreneurs, marketing managers, and product managers to tell the story of their customer’s experiences.
our customer journey map slides & templates are compatible with google slides and ms powerpoint. the customer journey is the representation of the touchpoints your customer engages with your brand. the customer experience dives much deeper into each touchpoint and uncovers the whole experience and emotions of each touchpoint and the transitions in between. you can use our downloadable customer journey map slides & templates to create an engaging customer journey mapping.
the four stages of customer journey mapping are awareness, consideration, conversion, and retention & advocacy. it leads to developing improved customer interaction processes that help reduce time and cost of service. one example of customer journey mapping is an ecommerce store. once a purchase is made (conversion), the next step is making customers come back for more and refer others (retention & advocacy).
the free customer journey map template for powerpoint presents four phases of customer interaction with an organization. the map template presents a data table layout containing customer journey stages with emojis on the left corner. alternatively, you can download other customer journey map templates from our main catalog. the free customer journey map template is a fully customizable chart design. emoji icons in the customer journey map are also editable.
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